Returns and Exchanges / Shipping

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the new condition of the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@elevatehq.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
Defective or damaged items are eligible for exchange with the original purchase receipt within 30 days. If you need to exchange it for the same item, email us at orders@elevatehq.com and send your item to:

Elevate Merch Lafayette Warehouse
116 Eunice St.
Lafayette, LA 70508

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To Return Item(s)
Be sure to fill out this form and include it in your return when you send.
Click Here for Form

Use original packaging (if possible) to return your item(s) to the following address including the completed form:

Elevate Merch Lafayette Warehouse
116 Eunice St.
Lafayette, LA 70508

Policy Overview

• Returns & exchanges are accepted within 30 days of order arrival to customer.
• Shipping fees are not covered unless merchandise was received damaged or shipped incorrectly.

• Clothing that has been washed or worn will not be accepted for return.
• Music, media and accessories must be unopened, unused, and in condition as received.

Tracking Shipment

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.  Please allow 48 hours for the tracking information to become available.  If you haven't received your order within 7 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.  

Delivery

Please ensure you report any issues within the respective deadlines:

• Damaged: Within 7 days of when the package was marked delivered

• Defective: Within 7 days of when the package was marked delivered

• Wrong Items: Within 7 days of when the package was marked delivered

• Missing: Within 7 days of when the package was marked delivered

• Quality: Within 90 days of when the package was marked delivered

International Shipping

International orders do not include applicable taxes and duty fees during checkout. The shipping fee covers the cost of transporting and delivering your parcel. The international taxes (such as value added, tax, or vat) are set by the destination country so you will be responsible for paying the required taxes & duties upon delivery and the shipping carrier may not release the package without payment of fees. Customers are responsible for all international duties upon arrival. This includes any additional in-country fees added by local carriers that are outside of our control.  Please check your local government agency for these costs.

Returned-to-Sender & Refused Packages

Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card. For International Orders, if the package is refused, a refund will be processed less return shipping fees. We will do our best to get your package delivered, but we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.