Returns and Exchanges / Shipping

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at CustomerService@teamjonas.com.

For orders done via the EU/UK store, contact us at ukorders@teamjonas.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. 

Please click on the link below for easy exchanges:
https://jobros.returnscenter.com/

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

How to Return

Please click on the link below for easy returns:
https://jobros.returnscenter.com/

Shipping and Handling Fee

The $8.00 fee will only be applied to returns with a refund.

Return Processing Time Frame: 5-7 business days once the return package is received.

Policy Overview

• Returns & exchanges are accepted within 30 days of order arrival to customer.
• Shipping fees are not covered for merchandise without damage or shipped incorrectly.
• Clothing that has been washed or worn will not be accepted for return.
• Music, media and accessories must be unopened, unused, and in condition as received.

Tracking Shipment

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.  Please allow 48 hours for the tracking information to become available. 

If you haven't received your order within 7 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.  

Delivery

Please ensure you report any issues within the respective deadlines: