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Accessibility Statement
Effective Date: 6/26/2025
Last Reviewed: 6/26/2025
Our Commitment
At shop.jonasbrothers.com, we are committed to making our website accessible and inclusive to all users, including individuals with disabilities, in accordance with the European Accessibility Act (Directive (EU) 2019/882) and WCAG 2.1 AA guidelines.
We believe that everyone should be able to access our online store, view product information, complete transactions, and seek support with ease—regardless of ability or technology.
Accessibility Features
Our website includes the following features to enhance accessibility:
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A built-in accessibility interface powered by accessiBe (activated via Alt+1)
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Adjustable font sizes, contrast modes, and readable fonts
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Keyboard navigation support
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Screen reader optimization
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Accessible navigation structure and labels on most pages
Feedback and Support
If you encounter any accessibility barriers or require assistance, we encourage you to reach out to us directly:
Email: jonasbrothersdigital@gmail.com
We aim to respond to accessibility-related inquiries within 5 business days.
Requesting Reasonable Accommodations
If you need content or functionality in an alternative format (e.g., large print, Braille, plain text), please let us know. We will do our best to meet your request, where feasible and without undue delay.
Limitations and Known Issues
We are aware that certain areas of the site may not yet fully conform to accessibility standards. These include:
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Interactive overlays and modals (e.g., “Quick View”) may not fully support keyboard or screen reader use
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Some dynamically-loaded content may lack ARIA live region support
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Error messages in checkout forms may not be announced to screen reader users
We are working to resolve these issues as part of our phased accessibility roadmap.
Compliance Monitoring
This site will undergo annual accessibility testing, and we are committed to updating this statement when significant changes are made.
Legal Basis
This statement is provided in accordance with the European Accessibility Act (Directive (EU) 2019/882), and supports our obligations to make eCommerce services accessible to EU-based consumers by 28 June 2025.
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